Navient Loan Servicing Specialist I (Forms)- Data Entry in Wilkes-Barre, Pennsylvania
Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.
Responsible for the maintenance of existing accounts (FFELP and Non-FFELP in response to customer/school (borrowers, cosigners, schools, lenders, guarantors and credit bureaus) inquiries submitted via letter, phone, email, or internal research requests. Must be able to research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing and origination guidelines.
Individuals in these positions may be focused on one or more of these activities: Financial Adjustments (payment posting, payment allocations, reapplications, ACH transmissions, Auto-Debit, check returns, refunds, fee billing, fee reversals, principal/interest adjustments, loan repurchases), Status Adjustments (deferment, forbearance, repayment plans, bankruptcy, death, disability, default claims) and Customer Communications ( name changes, address changes, responding to customer inquiries via email, system letters or manually drafted letters).
Hours are: Dayshift- Monday through Friday- 8am to 4:30 pm OR Second shift- Monday through Thursday- 2:30-11pm and Friday 9-5:30pm.
High School diploma or equivalent
6 months financial and/or customer service background
Basic data entry skills
Excellent oral and written communication skills
Basic familiarity with Microsoft applications
Attention to detail, results oriented
*This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S. citizenship.All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity.
Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.