Job Information
Navient Booting Officer in Pittsburgh, Pennsylvania
Duncan Solutions
Duncan Solutions, a Navient company, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services.
This position is responsible for immobilizing scofflaw vehicles, handling in-person customer payments via cash, check, or credit card. Also responsible for coordinating vehicle tows for eligible vehicles. This position requires the ability to handle customer escalations, large volume cash handling, and a professional demeanor. Work location is 700 Hargrove St., Pittsburgh, PA
FULL- TIME role- earn $19.00/ hour PLUS PTO and other benefits!
Schedule - Monday-Friday 9:30 am - 6:00 pm
Responsibilities
- Patrolling & Vehicle Immobilization
Patrol the city of Pittsburgh in search of Scofflaw vehicles
Identify scofflaw vehicles, immobilize by placing a boot on the wheel
Coordinate & communicate with other officers & teammates
Keep accurate and thorough records in log books and processing system (Auto-process)
Interact with vehicle owner/occupants, give information & provide direction as needed
Interface with Pittsburgh Police & towing contractor as needed
Complete daily report of patrol activities
- Customer Service
Maintain professional appearance and demeanor for in-person customer interactions
Answer general customer questions regarding payment options based upon their unique account identification information
Responsible for closing and securing the payment lobby at the time designated by the company
- Payment Desk and Deposit Reconciliation
Receives payments from customers in person
Responsible to secure monies.
Provide change and balance cash drawer
Track and archive payment transactions and account notes
Balance cash drawer and reconcile daily work
Create deposit and work with vendors to send to the bank and/or corporate office
- Release & Tow Dispatch
Communicate with teammates in the field regarding the release of booted vehicles
Coordinate Tows with tow contractor
Record towed vehicles in processing system
Assist with monthly unclaimed vehicle auction
Supervise citizen access to vehicles in secure police impound
Authorize release of vehicles from police impound
- Other duties as assigned
MINIMUM REQUIREMENTS:
High School Diploma
Prior experience in handling payments preferred
Ability to perform basic mathematics
Working knowledge of Word, Excel, Outlook
Basic computer skills
Valid Driver’s License
PREFERRED QUALIFICATIONS:
Educational background in Safety & Security / Criminal Justice / Law Enforcement
Experience in the fields of:
Parking Enforcement
Law Enforcement
Security
Loss Prevention
Code Enforcement
Experience with Auto-process
Experience handling Cash & Credit Card Transactions
IMPORTANT NOTICES:
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com.
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