Navient Customer Service Representative in Irving, Texas
Now Hiring Customer Service Reps! Paid Training Starts February 11th
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Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of business processing services to government clients, including citation processing, debt collection, and integrated parking and tolling customer service.
We offer $13.00 an hour, monthly bonus opportunity and Full Benefits. Agents in good standing receive $13.25 after initial 30-day review period.
3 weeks of paid training
3 weeks of PTO
Medical, dental, vision- Coverage effective on March 1st when you start on Feb. 11th!
401k (plus employer match after 6 mo)
Tuition Reimbursement- Immediately Eligible!
Business casual environment- Wear your jeans on Fridays and Saturdays!
Bilingual Agents- $14.25 (after initial 30-day review, in good standing)
The Customer Service Representative is responsible for inbound calls relating to customer questions surrounding toll roads. Our agents perform numerous account management activities such as accepting payments from customers, initiating disputes/inquiries/requests on behalf of the customer in resolving issues and providing billing and other information to customers upon request.
Maintain continuing education, training in industry career development.
Attend training sessions as directed by management
Integrate information obtained through training sessions and policy changes immediately into daily
The Customer Service Representative should have excellent verbal communication skills, effective telephone techniques and the ability to be direct and concise while maintaining a professional manner at all times; ability to display high levels of initiative, motivation, flexibility and creativity to devise methods of attaining productivity standards and must be results-oriented and persistent when faced with obstacles.
Monday-Friday 8am-6pm, Saturday 9am-5:30pm
- High School Diploma/ GED/ equivalent
- 6 months call center experience OR 1 year experience in customer service
Skills and Abilities
Strong work ethic (example: attendance, dependability, etc.)
Strong attention to detail
Ability to multitask
Excellent customer service skills
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity.
Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.