Navient Bilingual Customer Service Agent in Austin, Texas
The Toll Customer Service Rep answers inbound calls relating to customer questions surrounding toll charges and toll violations for various clients. As such they perform numerous account management activities such as accepting payments from customers, initiating disputes/inquiries/requests on behalf of the customer in resolving tolling issues and provides billing and tolling information to customers upon request.
Provides excellent service to inbound callers related to toll charges and toll violations.
Accepts payments from customers.
Initiates disputes/inquiries/requests on behalf of the customer in resolving tolling issues.
Provides billing/tolling information to customers upon request.
Other job duties/responsibilities as assigned.
High School diploma or GED.
Strong interpersonal (written and verbal) communication skills.
Excellent customer service skills.
25 wpm and above -- typing skills.
Excellent multitasking abilities.
Ability to communicate clearly and effectively
Ability to learn and have a comprehensive knowledge of toll processes including escalation flow, billing cycles, toll rates and electronic tolling concepts. .
Patience and tact in working with customers, sometimes in stressful situations.
Must have the ability to review available information and make sound and accurate decisions in response to customer inquiries
Must be available for any shift between:
7:30AM -7PM Monday -Friday
8AM -12PM Rotating Saturday
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity.
Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.