Navient Collection Specialist- 12/3 Start in Arcade, New York

Hiking, Biking, Relaxing- There's time for that!

Join Our Team on December 3rd and start earning up to 3 weeks of PTO your first year!

Open Interviews

Monday, November 19th 10am-6pm

26 Edward St

Arcade, NY 14009

*please bring photo ID!

Pioneer Credit Recovery, Inc.®, a Navient Company, provides the ability to build your future with competitive compensation plans, career development as well as health and financial wellness incentives. Pioneer offers a work hard, fast-paced environment; we have fun, celebrate achievements and work collaboratively. Pioneer Credit Recovery, Inc.® is a national leader in the collection industry providing collection services on defaulted debt. Headquartered in New York, we employ more than 1,000 professionals and are the largest private sector employer in Wyoming County, New York.

Our top performing Collection Specialists earn an average $60k annually and are responsible for:

  • Communicating with defaulted, past due and delinquent student loan borrowers by telephone (inbound and outbound) and written notices to ensure full repayment or arrange acceptable payment arrangements and providing excellent customer service.

  • Assisting borrowers with resolving outstanding student loan debt through loan consolidation, loan rehabilitation, and/ or cash collection when appropriate.

  • Problem solving and performing due diligence functions to ensure compliance with all Federal Regulations while always adhering to the Fair Debt Collection Practices Act as well as all bankruptcy and collection laws, both state and federal.


Our Team Enjoys:

  • Performance driven monthly incentive Structure with base pay of $13.72/ hr. Average income earned $43k annually. Top Performers average $25+ per hour!

  • Business Casual Dress code- wear your jeans and sneakers everyday!

  • Bilingual Skills? Receive $14.72/ hour after our paid training.

  • Advancement Opportunity - we promote 100% internally for leadership roles.

  • 8 Paid Holidays- immediately eligible

  • Tuition Reimbursement- immediately eligible, up to $5,250 a year!

  • Employee Recognition and Appreciation Events - End of Month Celebration, fun contests with amazing incentives!

Additional Perks:

  • Performance Based Scheduling - flexible scheduling!

  • 401k with company match up to 5%

  • Health, Dental, Vision Coverage

  • Employee Wellbeing Programs: Cash incentives for participation in activities

  • 3 Weeks of Paid Training

  • On-Site Charity Committee-Support your local community with fun onsite and off-site charity events.

  • Annual Charity Golf Outing


  • High School Diploma/ GED/ equivalent

  • PC experience in a windows environment

  • Basic keyboarding skills

  • Must be able to obtain required License for collecting

Preferred Knowledge, Skills and Abilities:

  • Previous Customer Service or Sales experience

  • Previous Collections/Dept of Education Collections experience is helpful but not required.

  • Bilingual (Spanish/English) skills helpful but not required.

  • Negotiation and problem-solving skills

  • Strong listening skills

  • Effective written and verbal communication skills

  • Ability to overcome objections

  • Goal Oriented, and seeks to consistently meet or exceed daily, weekly, and monthly production and quality goals

This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S. citizenship.

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity.

Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.