Job Information
Navient Patient Business Services Supervisor in Kailua-Kona, Hawaii
Xtend Healthcare LLC
About Xtend Healthcare Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at www.xtendhealthcare.net
THIS POSITION RESIDES IN HAWAII. REMOTE POSITION
NEED TO TRAVEL OCCASIONALLY TO KAILUA-KONA, HAWAII.
Xtend Healthcare is looking for a Supervisor, Patient Business Services. This position will be responsible for leading a team of professionals that provide business office functions for the hospital and its clinics.
Areas of responsibility include:
Overseeing Patient Access and Registration, Scheduling, cash posting, cashiering, reconciliation management of the business office
Overseeing financial counseling, charity care, self-pay monitoring, collection agency management/referrals
Overseeing customer call center for patients’ inquiries, payments, and general assistance
Overseeing correspondence (mail) management (scanning)
Performs special projects for Leadership and/or the Client
JOB SUMMARY:
Project Work:
Assigning and managing workflow.
Reviews staff audit reports and summaries to ensure accuracy.
Acts as a back up to staff for clients as needed.
Personnel Management:
Staffing, orientation, and training.
Leading staff on completion of daily work tasks.
Evaluating performance and carrying out improvement activities.
Holds team meetings and attends all departmental management meetings.
Manages team members to Xtend policies and procedures.
Customer Service:
Client liaison to communicate account inquiries, escalated matters, tends and industry news.
Manages patient satisfaction regarding patient registration process.
Assures accuracy and patient satisfaction for scheduling.
Analysis/Reporting:
Identifies trends and reports to Project Leaders.
Identifies educational webinars/documentation for staff.
Identifies staff who do not meet productivity standards weekly.
Using reporting to identify gaps and making continuous improvements.
Miscellaneous Tasks:
Completion of staff productivity and scoring where applicable.
Completion/Approval of Workday time-keeping reports daily and bi-weekly.
Completion of random reports/tasks needed by Project Manager/Director/AVP
MINMIMUM REQUIREMENTS:
High school diploma
Previous Management experience minimum of one year ( additional equivalent education above the required minimum may substitute for the required level of experience)
Registration experience
EPIC experience
Working Excel and Microsoft Office products knowledge
Be able to manage a 7 day/week staff
PREFERRED QUALIFICATIONS:
An understanding of healthcare billing practices and compliant claims preparation for both governmental and commercial payers.
Experience with banking, reconciliation, accounting, and general business office operations a plus.
Revenue Cycle Certifications: The following are recognized professional certifications: Certified Professional Account Representative (CPAR), Certified Revenue Cycle Representative (CRCR) or Certified Professional Biller (CPB).
Strong written and verbal communication skills
Detail oriented and strong organizational skills
Business writing skills
Ability to manage confidential and sensitive information
Strong planning, problem-solving and analytical skills
IMPORTANT NOTICES:
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace
Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com.
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